This Refund Policy applies to all consultancy and advisory services provided by Xontic Solution, including account management consultancy, financial planning, business advisory, and related professional services.
1. Scope of Policy
This policy governs refund eligibility for digital and consultancy-based services only. As Xontic Solution does not sell physical products, all services are delivered virtually.
2. Refund Eligibility
Refund requests will be considered only under the following conditions:
- If the agreed services are not delivered as per the confirmed scope within the engagement period.
- If a valid concern is raised within the eligible request timeline mentioned below.
❌ Refunds will NOT be applicable in the following cases:
- If the service period or engagement timeline has expired.
- If the services have been fully completed.
- If the services have been partially delivered, unless otherwise specified in writing.
- If delays or issues occur due to client's non-cooperation, missing information, or delayed approvals.
- If dissatisfaction arises due to changes in the client's business situation.
- If issues are related to out-of-stock situations, account health problems, policy changes, or restrictions imposed by third-party platforms.
3. Refund Request Process
To request a refund:
- The client must submit a written refund request via email within 7 days of service completion or from the date of dissatisfaction.
- The request must clearly mention service details, reason for dissatisfaction, and supporting documents (if any).
- All refund requests will be reviewed, and a response will be provided within 5 business days.
4. Refund Amount & Conditions
Up to 50% refund may be granted if:
- The client voluntarily terminates the service before completion, and
- Work has not been substantially delivered.
No refund will be issued for:
- Services already completed
- Services partially delivered
- Termination due to lack of client cooperation or breach of agreed terms
Approved refunds (if any) will be processed through the original payment method within 7–10 business days.
5. Exclusions & Non-Refundable Items
Refunds will not be provided for:
- Third-party tools, subscriptions, software fees, or external platform charges
- Government fees or marketplace-related expenses
- Outcomes affected by external platform policies, algorithm changes, or compliance restrictions
- Services impacted by account suspension, limitation, or health issues beyond our control
